We have a 30 day return policy, which means you have 30 days to request a return after receiving your item. To be eligible for a return, your item must be in the same condition as when you received it, unused, with tags and in the original packaging. You also need the receipt or proof of purchase. To start a return, you can contact us at hello@coachdora.com. Please note that returns will need to be sent to the following address: Coachdora AB, Linnégatan 36, 41304 Gothenburg. If your return is accepted, we will send you a return shipping slip, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at hello@coachdora.com. Damages and Issues Please check your order on receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the problem and make it right.Exceptions/Disposable items Certain types of items cannot be returned, such as fragile items, customized products (such as special orders or personalized items) and services that have been initiated. We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about your specific item. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return has been accepted, make a separate purchase for the new item. European Union 14 day cancellation period Notwithstanding the above, if the item is sent to the European Union, you have right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as you received it, unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.RefundsWe will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded using your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund as well. If it has been more than 15 business days since we approved your return, please contact us at hello@coachdora.com.